Community Manager

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney Australia but in this project you’ll be working remotely from wherever you are located. That means you have the ultimate flexibility. Wherever works for you, works for us.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

About the role

As Canva’s Indonesian Community Manager, you will be responsible for developing and executing strategies to introduce Canva to key audiences, like Educators and Creators in Indonesia. You will bring them on a journey to fall in love with our brand, our product and the values we stand for.

You’ll be a creative and conscientious community leader with experience engaging and inspiring passionate members of our communities. You thrive building programs from ground zero and the thought of working with a community of educators and creatives excites you! As someone who turns ambiguity into magic, you love big challenges and you’ll do everything you can to help the members of our important communities. You’re a keen problem-solver with the ability to read and understand data. You’re confident to flex your creative and strategic muscles in identifying growth opportunities for your community, while overcoming any obstacles.

Every big idea starts somewhere—you can break down your concepts into turning point moments and match it with measurable critical metrics.

Being confident with running virtual workshops, publishing your events through video post and other social media platforms is critical in this role. 

What you'll do:

• Build and manage Canva's Community programs in Indonesia

• Brainstorm and produce engaging content to educate, inspire and entertain our community of teachers creators, and other key audiences. This will include video tutorials, webinars, engagement posts, fun design challenges, product launches, case studies, live events, and quirky promotional content

• Develop a content calendar to ensure a constant supply of relevant content in our teacher’s and creators community

• Build relationships and champion the Educator and Creator community

• Host engagement events with the Educator/Creator community and designers

• Manage and develop content for our Creators social media accounts

• Manage a local budget for acquisition, activation and engagements events

• Initiate campaigns to attract new Creators and deepen loyalty

• Work with our creative team to create impactful content that help build a sense of community, educate our user base, or build brand awareness

• Liaise with the other community managers at Canva to align content, tone of voice and branding across individual social media profiles in selected international markets

• Enable local designers, educators/teachers and NFPs to publish their own templates and elements for the Canva community to use

• Create monthly insights reports and keep track of KPIs to analyze content performance across the Canva communities on Facebook.

What we're looking for:

• You are located in Indonesia, and fluent in written and spoken English & Indonesian

• You are mission-driven and a natural leader and connector, with a track record of engaging audiences both online and offline, building or sharing organic/user generated content on social media which has supported the growth of a community

• You have a great ability to “read the room,” and can excite and unite a community around new ideas

• You get things done with positive energy and a can-do attitude, thriving with ambiguity

• You've engaged communities via events, partnerships, outreach and online, leading large Facebook groups, ideally for a local brand

• You are a natural problem-solver and have the ability step into other people’s shoes and understand their underlying concerns and issues, resolving problems with a sense of urgency to make others feel that the concerns they have are valid.

• Perhaps you have been a graphic designer or an educator yourself and have a curiosity about applying your knowledge and network connections into a community role.

• You have a passion for Canva, have used and love of our product!

Other stuff to know

We make hiring decisions to engage contractors based on your experience, skills and passion. When you signify interest in the Project, please tell us the pronouns you use and any reasonable adjustments you may need during the contractor-accreditation interview process.

Please note that contractor-accreditation meetings are conducted virtually.

Check out lifeatcanva.com for more info.