Commercial Operations Manager
Commercial excellence & operating rhythm Partner with Operations to remove waste and unlock throughput; improve profitability to meet/beat organizational OP% targets. Stand up KPIs & visual management (tiered boards, bowler charts, daily/weekly reviews); align definitions with leaders and audit sustainment. Lead cross-functional problem solving (A3s, kaizen) using FBS. Work with Finance, Operations, and Tax to ensure accurate product costs and margins; set appropriate transfer pricing for international JVs/subsidiaries. Build pricing guardrails and approval workflows; monitor mix and discount leakage. Develop and administer budgets, plans, and performance goals across SQDC (Safety, Quality, Delivery, Cost). Ensure adherence to applicable healthcare compliance and data-privacy requirements. Run QBRs with channel partners; reassess internal standard work and partner scorecards. Nurture a service culture using Voice-of-the-Customer; convert feedback into quality and process improvements. Required 5+ years in commercial operations, sales, marketing, or a commercial support function - ideally in hospital/healthcare or medical devices. Bachelor's in physics, engineering, finance, or other technical discipline. Proven track record building standard work and leading continuous improvement (FBS/Lean/Kaizen). Demonstrated impact on revenue growth and operating profit; strong financial acumen (P&L, margin, pricing). Advanced analytics & KPI capability; able to design metrics that drive behavior and outcomes. Excellent problem-solving and decision-making; comfortable testing hypotheses and applying findings. Outstanding communication (written/presentations) and stakeholder leadership across functions and geographies. MBA or Master's in Business/Operations Management. Experience with international subsidiaries, transfer pricing, and sales comp across multiple countries. Familiarity with CRM and commercial tooling; advanced Excel/PowerPoint (Power BI/Tableau a plus). Customer focus & selling orientation; turns VOC into action. Continuous improvement mindset; builds and sustains standard work. Analytical rigor; data-driven and outcome-oriented. Influence & collaboration; aligns diverse stakeholders without authority. Hands-on bias to action; “get it done” execution with high standards. Learning agility; challenges conventions and incubates new ideas.
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Commercial Operations Manager
Commercial excellence & operating rhythm Partner with Operations to remove waste and unlock throughput; improve profitability to meet/beat organizational OP% targets. Stand up KPIs & visual management (tiered boards, bowler charts, daily/weekly reviews); align definitions with leaders and audit sustainment. Lead cross-functional problem solving (A3s, kaizen) using FBS. Work with Finance, Operations, and Tax to ensure accurate product costs and margins; set appropriate transfer pricing for international JVs/subsidiaries. Build pricing guardrails and approval workflows; monitor mix and discount leakage. Develop and administer budgets, plans, and performance goals across SQDC (Safety, Quality, Delivery, Cost). Ensure adherence to applicable healthcare compliance and data-privacy requirements. Run QBRs with channel partners; reassess internal standard work and partner scorecards. Nurture a service culture using Voice-of-the-Customer; convert feedback into quality and process improvements. Required 5+ years in commercial operations, sales, marketing, or a commercial support function - ideally in hospital/healthcare or medical devices. Bachelor's in physics, engineering, finance, or other technical discipline. Proven track record building standard work and leading continuous improvement (FBS/Lean/Kaizen). Demonstrated impact on revenue growth and operating profit; strong financial acumen (P&L, margin, pricing). Advanced analytics & KPI capability; able to design metrics that drive behavior and outcomes. Excellent problem-solving and decision-making; comfortable testing hypotheses and applying findings. Outstanding communication (written/presentations) and stakeholder leadership across functions and geographies. MBA or Master's in Business/Operations Management. Experience with international subsidiaries, transfer pricing, and sales comp across multiple countries. Familiarity with CRM and commercial tooling; advanced Excel/PowerPoint (Power BI/Tableau a plus). Customer focus & selling orientation; turns VOC into action. Continuous improvement mindset; builds and sustains standard work. Analytical rigor; data-driven and outcome-oriented. Influence & collaboration; aligns diverse stakeholders without authority. Hands-on bias to action; “get it done” execution with high standards. Learning agility; challenges conventions and incubates new ideas.