Co-Op
Requisition Number: 102442
Associate Service Technician Co-Op
Location: You will have the flexibility to work fully remote from anywhere across the United States.
Compensation: $22.00 hourly
Duration: 15 weeks
Now is the time to bring your expertise to a Co-Op role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
What to Expect
We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.
**To be eligible for our Co-Op program, you must be currently enrolled in a 4-year Bachelor's degree. Ideal candidate is a sophomore or junior with anticipated graduation dates of May 2027*
As an Associate Service Technician Co-Op, you will get to:
The Associate Service Technician role will be responsible for break/fix support of client’s devices under management.
You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries.
The Service technician associate will utilize knowledge, skills and abilities to resolve client’s issues with respect to agreed SLA, participates in improvement of our current processes and utilize our array of tools and systems.
Be AmbITious: In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As an Associate Service Technician Co-Op at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.
We are looking for an Associate Service Technician Co-Op with:
Perform triage and analyze Incidents and Requests.
Perform remote trouble shooting and drive resolution based on technical aptitude, knowledge base articles, desk procedures, and expertise within agreed upon SLAs. Escalate incidents as needed to push it to resolution.
Escalates issues to higher tier of support as required. Collaborate with senior teammates to determine the effective course of action.
Manage escalations to third party vendors as needed (circuit providers, device manufacturers,
and others).
Insight at a Glance
Received 35+ industry and partner awards in the past year
$9.2 billion in revenue
#20 on Fortune’s World's Best Workplaces™ list
14,000+ engaged teammates
$1.4M+ total charitable contributions in 2023 by Insight globally
We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||
About the job
Apply for this position
Co-Op
Requisition Number: 102442
Associate Service Technician Co-Op
Location: You will have the flexibility to work fully remote from anywhere across the United States.
Compensation: $22.00 hourly
Duration: 15 weeks
Now is the time to bring your expertise to a Co-Op role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
What to Expect
We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.
**To be eligible for our Co-Op program, you must be currently enrolled in a 4-year Bachelor's degree. Ideal candidate is a sophomore or junior with anticipated graduation dates of May 2027*
As an Associate Service Technician Co-Op, you will get to:
The Associate Service Technician role will be responsible for break/fix support of client’s devices under management.
You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries.
The Service technician associate will utilize knowledge, skills and abilities to resolve client’s issues with respect to agreed SLA, participates in improvement of our current processes and utilize our array of tools and systems.
Be AmbITious: In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As an Associate Service Technician Co-Op at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.
We are looking for an Associate Service Technician Co-Op with:
Perform triage and analyze Incidents and Requests.
Perform remote trouble shooting and drive resolution based on technical aptitude, knowledge base articles, desk procedures, and expertise within agreed upon SLAs. Escalate incidents as needed to push it to resolution.
Escalates issues to higher tier of support as required. Collaborate with senior teammates to determine the effective course of action.
Manage escalations to third party vendors as needed (circuit providers, device manufacturers,
and others).
Insight at a Glance
Received 35+ industry and partner awards in the past year
$9.2 billion in revenue
#20 on Fortune’s World's Best Workplaces™ list
14,000+ engaged teammates
$1.4M+ total charitable contributions in 2023 by Insight globally
We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||