Cloud Systems Engineer II
Build, validate, and support the Accruent applications in both public and private cloud environments. Ensure production level systems are running at all times and have multiple levels of redundancy to meet committed SLAs. Design servers and application environments for performance, reliability, redundancy, and scale. Develop a working knowledge of all Accruent-supported products and technologies. Perform day-to-day maintenance such as monitoring the performance of systems, virus detection, and monitoring network backups. Assist with the tactical implementation of any technology project and provide on-going technology support. Document environment topology and installation details. Utilize configuration management technologies to build and scale application environments. Develop scripts for automating repetitive tasks and making configuration changes. Engage with support teams and customers to troubleshoot and resolve technical issues. Maintain a disaster recovery plan and perform regular tests. Ensure SSAE16 audit compliancy and keep all software licensing and maintenance contracts current. Plan for expansion of capacity and recommend upgrades, patches, new applications, and equipment when necessary. Deep familiarity with OS and virtualization technologies Mentor and train Associates Ability to teach non-technical members of the organization and non-technical customers about the application Perform other duties as assigned. Experience with MS Azure administration Experience with scripting languages (PowerShell, BASH, T-SQL) Experience with building and managing public cloud environments (primarily Azure, but others are useful) Experience with troubleshooting operating system level issues (Windows and Linux Operating Systems) Experience with troubleshooting web server related issues (IIS, Apache, etc.) Ability to proactively communicate detailed status to customer and project team Ability to work both within a team and independently Ability to make sound decisions based on customer needs and technical knowledge
Cloud Systems Engineer II
Build, validate, and support the Accruent applications in both public and private cloud environments. Ensure production level systems are running at all times and have multiple levels of redundancy to meet committed SLAs. Design servers and application environments for performance, reliability, redundancy, and scale. Develop a working knowledge of all Accruent-supported products and technologies. Perform day-to-day maintenance such as monitoring the performance of systems, virus detection, and monitoring network backups. Assist with the tactical implementation of any technology project and provide on-going technology support. Document environment topology and installation details. Utilize configuration management technologies to build and scale application environments. Develop scripts for automating repetitive tasks and making configuration changes. Engage with support teams and customers to troubleshoot and resolve technical issues. Maintain a disaster recovery plan and perform regular tests. Ensure SSAE16 audit compliancy and keep all software licensing and maintenance contracts current. Plan for expansion of capacity and recommend upgrades, patches, new applications, and equipment when necessary. Deep familiarity with OS and virtualization technologies Mentor and train Associates Ability to teach non-technical members of the organization and non-technical customers about the application Perform other duties as assigned. Experience with MS Azure administration Experience with scripting languages (PowerShell, BASH, T-SQL) Experience with building and managing public cloud environments (primarily Azure, but others are useful) Experience with troubleshooting operating system level issues (Windows and Linux Operating Systems) Experience with troubleshooting web server related issues (IIS, Apache, etc.) Ability to proactively communicate detailed status to customer and project team Ability to work both within a team and independently Ability to make sound decisions based on customer needs and technical knowledge