Client Trainer
Conduct training sessions for customers on how to use the ServiceChannel platform effectively via virtual platforms, while maintaining a positive and professional relationship with customers to enhance their learning experience. Assess customer needs and tailor training sessions while in session, as appropriate. Evaluate the effectiveness of training sessions and materials and provide improvement suggestions as necessary. Record and edit training videos for clients, including closed captioning when necessary. Update training timesheets and notes on a weekly basis. Assist in analytical data gathering to make data-driven improvements to training programs. Assist in updating training curricula, training standard operating procedures, and other learning operational content, as needed. Provide feedback to the product team on software improvements based on customer input and training experiences. Attend Learning & Development annual offsite in person. Travel to customer locations for on-site training. Stay current with the latest educational and training techniques. Bachelor's degree in education, Instructional Design, or a related field; or equivalent work experience. Proven experience as a trainer, teacher, facilitator, or a similar role, preferably in the technology space. Experience with an array of remote training tools (MS Teams, Zoom, Citrix, etc.). Excellent interpersonal and communication skills with the ability to present complex information clearly and concisely. Ability to quickly learn and master new features and incorporate them into training curricula. Experience developing training materials and educational content. Patience and empathy to assist customers with varying levels of technical proficiency. Strong organizational skills with the ability to manage multiple training sessions and materials. Willingness to sporadically travel for in-person training sessions. Prior experience training users on software applications. Certification in training or a relevant field. Familiarity with the facilities management industry. Familiarity with the software development lifecycle and general concepts. Travel: Up to 5% annually to other ServiceChannel offices, events, or conferences.
Client Trainer
Conduct training sessions for customers on how to use the ServiceChannel platform effectively via virtual platforms, while maintaining a positive and professional relationship with customers to enhance their learning experience. Assess customer needs and tailor training sessions while in session, as appropriate. Evaluate the effectiveness of training sessions and materials and provide improvement suggestions as necessary. Record and edit training videos for clients, including closed captioning when necessary. Update training timesheets and notes on a weekly basis. Assist in analytical data gathering to make data-driven improvements to training programs. Assist in updating training curricula, training standard operating procedures, and other learning operational content, as needed. Provide feedback to the product team on software improvements based on customer input and training experiences. Attend Learning & Development annual offsite in person. Travel to customer locations for on-site training. Stay current with the latest educational and training techniques. Bachelor's degree in education, Instructional Design, or a related field; or equivalent work experience. Proven experience as a trainer, teacher, facilitator, or a similar role, preferably in the technology space. Experience with an array of remote training tools (MS Teams, Zoom, Citrix, etc.). Excellent interpersonal and communication skills with the ability to present complex information clearly and concisely. Ability to quickly learn and master new features and incorporate them into training curricula. Experience developing training materials and educational content. Patience and empathy to assist customers with varying levels of technical proficiency. Strong organizational skills with the ability to manage multiple training sessions and materials. Willingness to sporadically travel for in-person training sessions. Prior experience training users on software applications. Certification in training or a relevant field. Familiarity with the facilities management industry. Familiarity with the software development lifecycle and general concepts. Travel: Up to 5% annually to other ServiceChannel offices, events, or conferences.