Client Success Associate

At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world. 

MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $3.1 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.

We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.

We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. 

We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.

Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.

Overview: We’re seeking a Client Success Associate who thrives on diving into the details and relentlessly pursuing ways to achieve better results for clients. As a Client Success Associate you will assist in developing and maintaining strong relationships with clients, working proactively to support client leads in executing product sales for our growing client base. 

In this role, you will have the unique opportunity to immerse yourself in the world of product sales, fundraising, and communications strategies. You’ll not only learn the ins and outs of these areas but also have the chance to put your ideas into action, all while working alongside clients and cross-functional teams.

If you are detail-oriented with a curiosity-driven mindset, a proactive and efficient problem solver, then we want you to join our dynamic team! At the heart of what we do is mobilizing activists, winning elections, and changing the world. We’re looking for someone eager to contribute to our mission, learn, grow, and make an impact every day!

Successful candidates will be responsible for:

• Delivering top-tier customer service to our product sales clients, ensuring their needs are met with precision and care; 

• Facilitating the onboarding process for new clients as it relates to product buys or strategic services;

• Communicating with clients regarding requests to facilitate product buys;

• Driving efficient workflows and overseeing the smooth execution of product orders;

• Supporting with the day-to-day management of client relationships and satisfaction;

• Responding to client questions and needs in a timely manner, with accurate information, and the appropriate next steps for internal and external teams; 

• Supporting the research and development of online and integrated fundraising and communications strategies, including the design and management of communications calendars for strategic services clients;

• Assessing and identifying opportunities by working closely with client teams to assess buy needs, identify new opportunities for growth, and pinpoint potential for product renewals or recurring buys;

• Cross-team collaborating, including with technology and creative when needed, to assist in managing resources and project timelines; 

• Regular reporting and administrative support execution, including updating trackers, invoicing, and facilitating agreement signatures; 

• Supporting the achievement of clients’ fundraising and engagement goals.

Must-have qualifications:

• Passion for good causes, whether candidates or other;

• Up to 2 years professional experience, including past internships and part-time work;

• Quantitative reasoning skills and ability to apply data to strategic decisions;

• Strong communication and interpersonal skills;

• Client-centric mindset;

• Strong writing and editing skills;

• Organizational and time management skills with an ability to juggle and multitask on multiple projects in a deadline-driven environment;

• Willingness to take initiative and use good judgment to resolve issues; and

• Ability to collaborate on a team both internally and externally.

Nice-to-have qualifications:

• Background in digital or direct mail communications, fundraising and/or marketing;

• Client management experience;

• Experience with a political campaign, nonprofit or integrated marketing company.

Salary for this role is $57,000 per year.

This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

Location

We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CT, DC, FL, GA, IL, IN, LA, MA, MD, ME, MN, MO, NC, NH, NJ, NM, OR, PA, SC, TX, and VA. Due to FL legislation, MissionWired is required to participate in e-verify.

Benefits

100% employer-paid premiums for platinum-level medical plan on a national health care network

100% employer-paid life insurance and short term disability

50% employer-paid vision and dental insurance

401(k) with 3% employer contribution

17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.

Paid parental leave at 100% of your salary

Financial support for reproductive and transgender care

Flexible telecommute and remote work policies

Company issued Mac products for home offices

Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.

If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!