Client Services Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
The Role
Our Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provides the connection between our Sales, Compliance and Operations teams. Our CSSs possess a 'second-to-none' work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client's needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.
Responsibilities
Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs
Through demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner
Communicate with customers directly over the phone or email to identify potential fraud
Thoroughly account information as part of client onboarding
Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis
Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems
Employs strong interpersonal skills to handle high-impact communications courteously and professionally
Requirements
Customer Service Orientation
Fluent in English language
Effective Communication: Includes listening, verbal & written
Compliance Awareness
Supports Team/Department Collaboration & Inclusion
Problem Solving/Analysis
Planning & Organizing
Experience in a trading firm, payment processing, bitcoin / crypto currency is a plus
About the job
Client Services Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
The Role
Our Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provides the connection between our Sales, Compliance and Operations teams. Our CSSs possess a 'second-to-none' work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client's needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.
Responsibilities
Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs
Through demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner
Communicate with customers directly over the phone or email to identify potential fraud
Thoroughly account information as part of client onboarding
Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis
Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems
Employs strong interpersonal skills to handle high-impact communications courteously and professionally
Requirements
Customer Service Orientation
Fluent in English language
Effective Communication: Includes listening, verbal & written
Compliance Awareness
Supports Team/Department Collaboration & Inclusion
Problem Solving/Analysis
Planning & Organizing
Experience in a trading firm, payment processing, bitcoin / crypto currency is a plus