Channel Account Manager

Job Description

Join the team redefining how the world experiences design.

Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our headquarters is in sunny Sydney, Australia, but our team spans the globe. Since we don’t have a physical campus in Brazil, this role is fully remote - giving you the flexibility to do your best work from wherever you thrive.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

Reseller Channel Management:

• Serve as the primary relationship manager for a portfolio of resellers in Latin America, responsible for driving growth and performance within the reseller network.

• Prospect and onboard new reseller partners to expand the reach of our products and services.

• Implement a comprehensive partner enablement strategy, ensuring resellers have the training, tools, and support needed to successfully sell and support our offerings.

• Create and execute business plans with resellers, setting clear goals and metrics to drive joint success.

Reseller Enablement & Growth:

• Deliver training programs, certifications, and sales collateral to equip resellers with the knowledge and skills to effectively position and sell our solutions.

• Collaborate with marketing and sales teams to develop co-branded campaigns, sales initiatives, and lead-generation programs tailored to reseller needs.

• Track reseller performance metrics and KPIs to identify areas of improvement, and work closely with partners to drive increased revenue and market share.

Channel Sales Growth:

• Work with resellers to increase revenue through joint activities, leveraging channel insights to inform strategies for market expansion.

• Develop sales forecasts and revenue targets for the channel, continuously monitoring progress and adapting strategies as necessary.

• Manage channel incentives and rewards programs to motivate and engage resellers, driving higher performance and retention.

• Be the face of Canva, engaging customers with resellers when they need sales support

Reseller Account & Relationship Management:

• Build and maintain strong, trust-based relationships with key stakeholders across the reseller network.

• Act as the primary advocate for reseller needs within the organization, ensuring resellers have access to the necessary resources and support to succeed.

• Conduct regular business reviews with resellers to assess performance, identify new opportunities, and ensure mutual growth.

You're probably a match if you have

• Extensive experience across channel management, partnership development, or business development, with a focus on large resellers or channel sales.

• A proven track record of managing and developing successful reseller programs or indirect sales channels.

• Excellent communication, negotiation, and relationship management skills, with the ability to influence both internal and external stakeholders.

• Analytical skills, with the ability to leverage data to make informed decisions and drive performance improvements.

• Experience working with CRM systems (Salesforce) and other partner management platforms is preferred.

• Experience working with large resellers in Latin America, with a good contact network

• Direct customer sales experience desirable, but not mandatory

• Must be fluent in English and Portuguese, Spanish advantageous

About the team

The Partnerships team sits within our Sales & Success Supergroup and plays a pivotal role in expanding Canva’s reach and impact through strategic, scalable relationships. We partner with leading technology platforms, agencies, and ecosystem players to unlock new growth channels and embed Canva into the workflows of teams and organizations around the world. Our team thrives at the intersection of creativity and commerce—bringing commercial rigour, go-to-market creativity, and deep collaboration to every partnership. Together, we craft win-win strategies that amplify Canva’s mission and bring the magic of visual communication to millions more.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy

• An annual Vibe & Thrive package to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.