Care Matching Associate

The Role

Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in connecting members with the best possible coach or therapist. They appreciate the complexity of a member’s mental health journey and are willing to go above and beyond to help connect the member to the right 1:1 provider. The role will be on the Care Matching team and will report to the Member Operations Manager.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Match members to the most suitable 1:1 care provider based on their individual needs and preferences

• Communicate with providers to identify the best possible match and ensure a smooth referral process

• Manage inquiries and escalations related to the member care journey

• Make recommendations to improve effectiveness and efficiencies for our tools through development and adoption of best practices and standardized procedures

• Complete other special projects as needed

Who You Are

• 1-2 years of relevant work experience at a technology or healthcare company (startups are a plus)

• Empathetic and loves helping others, especially when it comes to their mental health journey

• Strong verbal and written communication skills

• Works well with different kinds of people and are great at building relationships

• Excellent organizational skills and a solution oriented problem solver

• Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency

• Experience with Zendesk or CRM is a plus

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Generous Time Off 

• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k

• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 

• New Hire Stipend to help cover work-from-home setup costs

• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

• Zone 1: San Francisco Bay Area and New York City Metro

• Zone 2: All other California locations and Seattle, WA

• Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin, TX, CT, IL, MA, NH, NJ, OR, RI, VT

• Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$62,100—$73,000 USD

Zone 2

$55,900—$65,700 USD

Zone 3

$49,700—$58,400 USD

Zone 4

$46,600—$54,750 USD