Business Systems Specialist
Position Summary
As a Business Systems Specialist, you will be a key member of ExtraHop’s IT Applications team, leveraging a broad portfolio of business applications—including Salesforce and GTM tools—to design, implement, and maintain solutions that drive operational excellence across the company. You’ll partner with cross-functional teams, bridging business needs with technical solutions, and ensuring our systems scale with the organization’s growth.
Key Responsibilities
Partner with stakeholders to gather, analyze, and document business and technical requirements, translating them into scalable solutions.
Manage, configure, and maintain a portfolio of SaaS and GTM applications, recommending new technologies where appropriate.
Collaborate with developers and admins to design, test, deploy, and document solutions using standard features and custom development.
Administer Salesforce, including data management, security permissions, CPQ processes, and Partner Community functionality.
Oversee implementation, upgrades, and integrations of business applications such as LeanData, Full Circle, Highspot, Crossbeam, Workspan, Gainsight, Eloqua, and Pardot.
Support internal customers by triaging and resolving application-related tickets.
Maintain application documentation, processes, and protocols for acquisition and usage.
Stay informed on new features and releases, applying them to enhance business processes.
Participate in agile scrum teams, contributing to planning, execution, testing, and launches.
Required Qualifications
Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
3–5+ years in a Business Systems Analyst or similar role, with hands-on administration of Salesforce and GTM applications.
Strong understanding of sales and marketing operations, including pipeline, territory management, and forecasting.
Proficiency in marketing automation platforms (Eloqua, Pardot preferred).
Experience in systems integration, agile methodologies, and application lifecycle management.
Strong data management skills with tools like Excel and Data Loader.
Self-directed problem solver with excellent critical thinking and communication skills.
Salesforce Administrator or Platform App Builder certification preferred.
The salary range for this role is $95,000 - $110,000 + bonus + benefits
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Business Systems Specialist
Position Summary
As a Business Systems Specialist, you will be a key member of ExtraHop’s IT Applications team, leveraging a broad portfolio of business applications—including Salesforce and GTM tools—to design, implement, and maintain solutions that drive operational excellence across the company. You’ll partner with cross-functional teams, bridging business needs with technical solutions, and ensuring our systems scale with the organization’s growth.
Key Responsibilities
Partner with stakeholders to gather, analyze, and document business and technical requirements, translating them into scalable solutions.
Manage, configure, and maintain a portfolio of SaaS and GTM applications, recommending new technologies where appropriate.
Collaborate with developers and admins to design, test, deploy, and document solutions using standard features and custom development.
Administer Salesforce, including data management, security permissions, CPQ processes, and Partner Community functionality.
Oversee implementation, upgrades, and integrations of business applications such as LeanData, Full Circle, Highspot, Crossbeam, Workspan, Gainsight, Eloqua, and Pardot.
Support internal customers by triaging and resolving application-related tickets.
Maintain application documentation, processes, and protocols for acquisition and usage.
Stay informed on new features and releases, applying them to enhance business processes.
Participate in agile scrum teams, contributing to planning, execution, testing, and launches.
Required Qualifications
Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
3–5+ years in a Business Systems Analyst or similar role, with hands-on administration of Salesforce and GTM applications.
Strong understanding of sales and marketing operations, including pipeline, territory management, and forecasting.
Proficiency in marketing automation platforms (Eloqua, Pardot preferred).
Experience in systems integration, agile methodologies, and application lifecycle management.
Strong data management skills with tools like Excel and Data Loader.
Self-directed problem solver with excellent critical thinking and communication skills.
Salesforce Administrator or Platform App Builder certification preferred.
The salary range for this role is $95,000 - $110,000 + bonus + benefits