Business Operations Manager

We're looking for a strategic and data-driven Sales Operations Manager to support our high-growth sales team located in Canada or US ideally.

You will play a critical role in shaping sales strategy, enhancing productivity, and ensuring alignment across departments. This role is ideal for someone with a strong background in sales/business operations and a passion for process optimization and analytic.

SKILLS YOU HAVE

• Demonstrated success in a sales ops, business ops, or similar role

• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact 

• Analytical and demonstrated ability to extract key business insights through data analysis 

• Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more 

• Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment. 

• Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT

• Excellent written and verbal communication skills, including presenting to C-level executives 

• Agile, self-starter who can work independently and collaboratively 

• Advanced Excel skills with a strong understanding of Salesforce, other CRM and sales applications and email marketing strategies

RESPONSIBILITIES

• Define quarterly objectives and drive the sales team to hit key milestones to increase acquisition and activation 

• Build and help to standardize business reporting for strategic analysis and internal business review 

• Provide recommendations and take actions based on strategic objectives, forecast or performance metrics

• Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools 

• Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent 

• Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity 

• Identify and eliminate sales process bottlenecks and inconsistencies

• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management

• Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders 

• Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards 

• Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes

IDEAL CANDIDATE

• Bachelor’s degree in a technical business-related field

• 3+ years of experience in sales operations and/or business systems preferably in a software/technology 

• Salesforce Administrator certificate is preferred

• Familiar working in a fast growing environment

• Experience in building out the sales operations function

• Worked in a SaaS environment