Business Analyst - Sales Processes & Systems

The Revenue Operation (Rev Ops) team delivers strategy, operations, and technology solutions to enable our sales and marketing teams to do their best work - grow Gusto’s business and serve our customers from their first interaction with us. We’re seeking a dynamic, disciplined systems thinker with strong business acumen, deep empathy and experience with high growth organizations to design, drive, and implement process improvement across our rapidly growing Sales team to enable Gusto to grow faster, more efficiently.

In this role, you will partner closely with our Sales and Marketing leadership teams, sales reps, business technology partners, and other cross-functional partners to understand the biggest opportunities and design world-class solutions.

Here’s what you’ll do day-to-day:

• Evaluate, document and analyze our Sales and Marketing processes to assess the effectiveness of our operating model and understand drivers and opportunities

• Identify, draft and implement process and tool improvements that lead to business objectives; higher conversion rates, sales efficiency, and better customer experience

• Translate pain points into comprehensive business requirements and projects

• Recommend and architect processes that continuously improve internal Gustie experience

• Partner cross-functionally to implement plans and measure success

• Provide insights and recommendations for new processes and product launches

• Get your hands dirty and troubleshoot any issue that arises

Here’s what we're looking for:

• 5+ years of relevant work experience in process improvement, operations or consulting

• 2+ years of experience working with high-velocity sales organizations in operations, strategy, or project management role, preferably at a SaaS company

• Familiarity with commonly used CRM and sales tech stack solutions, e.g., Salesforce, Outreach, ZoomInfo

• Proven track record and passion for making processes more efficient, ideally for a sales team

• Extensive experience planning, facilitating, eliciting, documenting, and managing business, functional and technical requirements

• Strong creative problem-solving skills. You thrive in an environment with ambiguity, with an eye for efficiency and automation

• You are a self-starter; no one tells you where to find the answers

• Hyper-organized; effective stakeholder and project management is the bare minimum and is part of your secret sauce

• Strong yet empathetic business partner, especially in a sales context

• Executive written and verbal communication

• Ability to influence senior leaders and drive change

Our cash compensation amount for this role is targeted at $156,000 - $184,000 in San Francisco and New York, and $129,000 - $152,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.