Associate Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
The Associate Renewals Manager works directly with existing Workiva customers while building a book of business. The Associate Renewals Manager will focus on renewing subscriptions and services on-time while providing the highest level of customer service throughout the entire quote-to-cash cycle. You will bring effective time management skill to the role, and a growth attitude as you obtain mastery of coordinating, defining and executing renewal strategies and messaging. You will build relationships with Sales, Accounting, Legal and Customer Success in managing subscriptions and supporting Workiva’s renewal strategy and process.
What You’ll Do
Support existing programs to maximize company revenue and resolve customer related contract issues
Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva
Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products
Naturally lead the renewal sales process to a close by understanding the competitive landscape and demonstrating Workiva superior value proposition
Review and validate installed base reports
Collaborate with internal teams to gather information to pursue accounts for renewal
Maintain strong customer relationships to help grow the busines
Update customer relationship management tools regularly and timely
Provide consistent and accurate forward-looking information though pipeline analysis
Plan and execute sales strategy with purposeful action to complete the sale and optimize profits
Prioritize selling activities and follows through in a timely fashion
Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services
What You'll Need
Minimum Qualifications
Typically requires a high school/secondary school education and minimum of 1 year of related experience in SaaS sales or renewals; Associate’s degree preferred
Preferred Qualifications
Basic knowledge of accounting
Basic knowledge of Software as a Service business model
Ability to work from home and be self-directed; scheduling own appointments
Excellent time management and territory management skills
Force Management training is a plus
Travel Requirements & Working Conditions
Up to 10% travel for internal meetings and trainings
Reliable internet access for any period of time working remotely, not in a Workiva office
How You’ll Be Rewarded
✅ Salary range in the US: $52,000.00 - $78,000.00
✅ Eligible for commission based on sales performance
✅ Restricted Stock Units granted at time of hire
✅ 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
#LI-MW1
About the job
Associate Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
The Associate Renewals Manager works directly with existing Workiva customers while building a book of business. The Associate Renewals Manager will focus on renewing subscriptions and services on-time while providing the highest level of customer service throughout the entire quote-to-cash cycle. You will bring effective time management skill to the role, and a growth attitude as you obtain mastery of coordinating, defining and executing renewal strategies and messaging. You will build relationships with Sales, Accounting, Legal and Customer Success in managing subscriptions and supporting Workiva’s renewal strategy and process.
What You’ll Do
Support existing programs to maximize company revenue and resolve customer related contract issues
Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva
Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products
Naturally lead the renewal sales process to a close by understanding the competitive landscape and demonstrating Workiva superior value proposition
Review and validate installed base reports
Collaborate with internal teams to gather information to pursue accounts for renewal
Maintain strong customer relationships to help grow the busines
Update customer relationship management tools regularly and timely
Provide consistent and accurate forward-looking information though pipeline analysis
Plan and execute sales strategy with purposeful action to complete the sale and optimize profits
Prioritize selling activities and follows through in a timely fashion
Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services
What You'll Need
Minimum Qualifications
Typically requires a high school/secondary school education and minimum of 1 year of related experience in SaaS sales or renewals; Associate’s degree preferred
Preferred Qualifications
Basic knowledge of accounting
Basic knowledge of Software as a Service business model
Ability to work from home and be self-directed; scheduling own appointments
Excellent time management and territory management skills
Force Management training is a plus
Travel Requirements & Working Conditions
Up to 10% travel for internal meetings and trainings
Reliable internet access for any period of time working remotely, not in a Workiva office
How You’ll Be Rewarded
✅ Salary range in the US: $52,000.00 - $78,000.00
✅ Eligible for commission based on sales performance
✅ Restricted Stock Units granted at time of hire
✅ 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
#LI-MW1