Associate Customer Success Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software in a scalable manner.
Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.
As an Associate Customer Success Manager
You will:
Be passionate about customer success and experience in a Scale environment
Solve problems with curiosity and creativity
Embrace challenges and change
Invest in relationships with customers and colleagues
You will execute on the following responsibilities:
Work collaboratively in a team of CSMs managing a shared install base of customers
Collaborate on plays to drive programmes and strategies to help our customers grow at scale
Engage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resources
Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.
Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time
You have:
Fluency in both English & German
Excellent problem solving, self starter, critical thinking and presentation skills
Aptitude for learning software
Prior experience in a customer service, project based or consulting role
A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication skills across diverse mediums..this is a scale team!
The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
A verifiable track record of consistently meeting and exceeding goals
Associate Customer Success Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software in a scalable manner.
Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.
As an Associate Customer Success Manager
You will:
Be passionate about customer success and experience in a Scale environment
Solve problems with curiosity and creativity
Embrace challenges and change
Invest in relationships with customers and colleagues
You will execute on the following responsibilities:
Work collaboratively in a team of CSMs managing a shared install base of customers
Collaborate on plays to drive programmes and strategies to help our customers grow at scale
Engage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resources
Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.
Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time
You have:
Fluency in both English & German
Excellent problem solving, self starter, critical thinking and presentation skills
Aptitude for learning software
Prior experience in a customer service, project based or consulting role
A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication skills across diverse mediums..this is a scale team!
The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
A verifiable track record of consistently meeting and exceeding goals