Associate Customer Success Engineer
The Customer Success Engineering team focuses on the themes of align, enable, and expand. In this role, the Associate Customer Success Engineer (CSE) provides subject matter expertise on GitLab technical and product solutions and best practices. CSEs work alongside CSMs to provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.
What you'll do
Schedule and onboard new CSE level customers into the CSE program.
Track and manage onboarding follow-ups, such as license installation, support contact setup, and security subscriptions.
Provide adoption-oriented content to renewal managers for outreach support.
Collaborate with AEs and other team members to communicate CSE program benefits.
Assist in developing and executing campaigns targeting cohorts of customers for technical engagement.
Manage default scheduling tools (for example: Calendly) and ensure ease of interaction for customers.
Track help requests to ensure compliance with Service Level Agreements.
Support senior team members in creating and delivering enablement content like workshops or demos.
Continuously improve professional skills through training, reading, and seeking mentorship.
Track and report basic customer success metrics and help monitor outcomes.
What you'll bring
Familiarity with GitLab use cases (SCM, CI, CD, DevSecOps, Agile Planning) or the ability to quickly learn technical concepts.
Strong verbal and written communication skills to engage with customers and internal stakeholders effectively.
Demonstrated experience in a related function with customer advocacy and engagement in post-sales or professional services roles.
Basic understanding of metrics and success measurement in customer engagement.
Willingness to collaborate with cross-functional teams to support customer goals.
How GitLab will support you
Hiring process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Recruiter Screening
Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
Hiring Manager Interview
The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview.
Panel Interview
The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:
Live demonstration based on the guidance provided ahead of the interview by the recruiter
General discussion and questions from the panel
Executive Interview
Conducted by the Senior Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview.
Reference and Background Check
Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$62,175—$133,200 USD
About the job
Apply for this position
Associate Customer Success Engineer
The Customer Success Engineering team focuses on the themes of align, enable, and expand. In this role, the Associate Customer Success Engineer (CSE) provides subject matter expertise on GitLab technical and product solutions and best practices. CSEs work alongside CSMs to provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.
What you'll do
Schedule and onboard new CSE level customers into the CSE program.
Track and manage onboarding follow-ups, such as license installation, support contact setup, and security subscriptions.
Provide adoption-oriented content to renewal managers for outreach support.
Collaborate with AEs and other team members to communicate CSE program benefits.
Assist in developing and executing campaigns targeting cohorts of customers for technical engagement.
Manage default scheduling tools (for example: Calendly) and ensure ease of interaction for customers.
Track help requests to ensure compliance with Service Level Agreements.
Support senior team members in creating and delivering enablement content like workshops or demos.
Continuously improve professional skills through training, reading, and seeking mentorship.
Track and report basic customer success metrics and help monitor outcomes.
What you'll bring
Familiarity with GitLab use cases (SCM, CI, CD, DevSecOps, Agile Planning) or the ability to quickly learn technical concepts.
Strong verbal and written communication skills to engage with customers and internal stakeholders effectively.
Demonstrated experience in a related function with customer advocacy and engagement in post-sales or professional services roles.
Basic understanding of metrics and success measurement in customer engagement.
Willingness to collaborate with cross-functional teams to support customer goals.
How GitLab will support you
Hiring process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Recruiter Screening
Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
Hiring Manager Interview
The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview.
Panel Interview
The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:
Live demonstration based on the guidance provided ahead of the interview by the recruiter
General discussion and questions from the panel
Executive Interview
Conducted by the Senior Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview.
Reference and Background Check
Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$62,175—$133,200 USD