Associate Customer Operations Analyst

General Summary:

The Associate Customer Operations Analyst is responsible for learning the business systems used by the Customer Organization and leveraging these tools and knowledge to identify inefficiencies, streamline processes, improve systems and automation, and provide data-driven recommendations. They are responsible for executing and implementing these sanctioned changes to boost productivity within the customer operations organization. They will collaborate closely with both intra-departmental and cross-functional teams and work under the guidance of the Customer Operations team leaders to champion operational excellence.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail

• Researches, analyzes, and documents findings

• Presents findings and recommendations to internal stakeholders in a clear, concise manner

• Monitors new practices and procedures to ensure sustained performance 

• Recommends new processes, procedures, systems, and automation when applicable

• Conducts surveys and other research to gather data for analysis

• Coordinates cross-functional communication to align initiatives and strategies

• Analyzes data to identify key improvement opportunities and makes recommendations

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with close supervision

• Broad theoretical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business and/or partner requirements 

• Strong analytical and problem-solving skills 

• Excellent written and verbal communication skills 

• Detail oriented with strong organizational skills 

• Knowledge of industry trends and best practices, and willingness to stay current on them through participation in meetings, workshops, and training sessions 

• Ability to identify risks and opportunities for improvement 

• Ability to develop solutions or alternative practices to improve performance

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 1+ years of relevant experience

Working Conditions:

• Onsite/Hybrid/Remote depending on location

• 0-10% travel may be required