Associate Billing Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Associate Billing Specialist
Role Description
Provide initial assistance to Cloudbeds customers and internal teams by addressing billing and subscription inquiries escalating complex issues when necessary
Efficiently manage and process a large portion of billing tickets (emails) and take ownership of any issues or subsequent replies;
Engage with cross-departmental teams (including Customer Service & Success, Sales, and Product teams) to identify and resolve subscription related product bugs/issues;
Be the point person for resolving delicate or sensitive customer billing situations such as credits, refunds, or compensation requests via phone, email, or any other media that Cloudbeds uses to help customers;
Be the first line of gathering necessary details for credit and refund requests, as well as finance-related requests;
Analyze billing ticket (emails) trends and work with product and support teams to improve the customer experience and lower # of requests related to billing/finance;
Help create new tutorials as needed by contributing content to the database of billing support articles;
Use training materials to keep up-to-date with the latest billing system updates.
Diligently check on records of the company’s subscriptions to improve organizational accuracy. This includes auditing recorders of changes done to said subscriptions.
Other responsibilities:
Perform other work-related duties as assigned, such as taking part in various task-force projects;
Be available on the weekend if the end of the month falls on a weekend day;
Schedule vacations and travel around the sales cycles (Preferably avoid the end of the month);
You’ll Succeed With:
Previous experience in billing support, subscription management or customer service
High attention to detail and proven experience making high stake decisions
Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner
Strong written, verbal, analytical skills and problem-solving abilities.
Able to decline requests with confidence and accountability for any decisions taken
About the job
Associate Billing Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Associate Billing Specialist
Role Description
Provide initial assistance to Cloudbeds customers and internal teams by addressing billing and subscription inquiries escalating complex issues when necessary
Efficiently manage and process a large portion of billing tickets (emails) and take ownership of any issues or subsequent replies;
Engage with cross-departmental teams (including Customer Service & Success, Sales, and Product teams) to identify and resolve subscription related product bugs/issues;
Be the point person for resolving delicate or sensitive customer billing situations such as credits, refunds, or compensation requests via phone, email, or any other media that Cloudbeds uses to help customers;
Be the first line of gathering necessary details for credit and refund requests, as well as finance-related requests;
Analyze billing ticket (emails) trends and work with product and support teams to improve the customer experience and lower # of requests related to billing/finance;
Help create new tutorials as needed by contributing content to the database of billing support articles;
Use training materials to keep up-to-date with the latest billing system updates.
Diligently check on records of the company’s subscriptions to improve organizational accuracy. This includes auditing recorders of changes done to said subscriptions.
Other responsibilities:
Perform other work-related duties as assigned, such as taking part in various task-force projects;
Be available on the weekend if the end of the month falls on a weekend day;
Schedule vacations and travel around the sales cycles (Preferably avoid the end of the month);
You’ll Succeed With:
Previous experience in billing support, subscription management or customer service
High attention to detail and proven experience making high stake decisions
Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner
Strong written, verbal, analytical skills and problem-solving abilities.
Able to decline requests with confidence and accountability for any decisions taken