Associate Account Manager - Demand Platform
To see similar active jobs please follow this link: Remote Customer Success jobs
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
The OpenX Demand Platform Operations team manages all DSP relationships across the OpenX Ad Exchange. The Associate Account Manager will be co-responsible for ensuring customer success, technical integration health, revenue growth, and strategic opportunities with OpenX across our products and publisher clients.
Reporting to the Head of Demand Platform Operations, the Associate Account Manager will work closely with their Account Director counterpart, as well as OpenX’s technical, publisher, and buyer-focused teams to build valuable relationships with DSP partners and deliver overall superior service.
OpenX is looking for a highly motivated, results focused individual interested in developing and supporting DSP partners in North America and EMEA regions. This includes working with the DSP Account Directors in their day to day responsibilities, inclusive of technical integration work, revenue & business health monitoring and trend analysis, and pre & post sales client relations The Associate Account Manager will interface directly with internal OpenX teams (finance, support, marketplace quality, buyer development, supply) to resolve DSP requests, issues, and challenges.
This person will need to be highly curious, heavily analytical, and a motivated self-starter who will have a customer-first approach to help enable OpenX to become a trusted advisor amongst DSP partners. The ideal candidate will be a strategic thinker with a good understanding of RTB exchange optimization, supply-side technical capabilities and opportunities, and strong analytical skills.
Responsibilities
Work closely with a team of Account Directors and Platform Partnerships teams to drive demand partner relationships with strategic clients who leverage OpenX products, supporting the technical integrations, supply requests, upsell opportunities, and revenue growth strategies of those accounts.
Independently own & run a core book of Demand Platform relationships, providing the highest level of customer satisfaction by understanding each DSP’s unique technology & core focuses.
Lead or support the on-boarding process for new DSP partners; have strong knowledge of OpenX offerings and process to help expedite the onboarding process
Support the growth of established DSP partners around all key areas (reporting, deal creation, troubleshooting, discrepancy, support) and lead cross-functional efforts to identify and solve any issues
Build quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks
Work with internal teams to maintain and update relevant documentation on OpenX offering for our DSP partners
Identify issues and maintain/update DSP demand team training materials
Required Skills & Qualifications
2-4 years experience in an account coordination or account management role within ad tech, programmatic, or closely related digital media industry, directly responsible for running a book of business across a series of accounts.
Clear understanding of OpenX’s business and position in the market
Demonstrated strong ability in problem solving and technical troubleshooting
Customer-first mindset, willingness to go above and beyond to service end clients
Skilled in reviewing complex reporting with the ability to use data and reporting tools to solve problems and identify opportunities.
Strong ability to engage external clients, lead client conversations, and grow relationships.
Very organized & strong desire to manage multiple accounts with competing priorities & timelines; ability to manage multiple projects to tight deadlines with great attention to detail
Excellent written, oral communication and presentation skills
Strong team player, as well as an efficient individual contributor
Proficient knowledge of Excel, PowerPoint, Word is a must
BA / BS degree or a equivalent work experience
$72,000 - $85,000 a year
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX
We all have a voice to improve OpenX
We stake our personal and professional reputations on the excellence of our work
We are not interested in just 'doing our jobs'; we take ownership to drive results
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities.
It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024
About the job
Associate Account Manager - Demand Platform
To see similar active jobs please follow this link: Remote Customer Success jobs
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
The OpenX Demand Platform Operations team manages all DSP relationships across the OpenX Ad Exchange. The Associate Account Manager will be co-responsible for ensuring customer success, technical integration health, revenue growth, and strategic opportunities with OpenX across our products and publisher clients.
Reporting to the Head of Demand Platform Operations, the Associate Account Manager will work closely with their Account Director counterpart, as well as OpenX’s technical, publisher, and buyer-focused teams to build valuable relationships with DSP partners and deliver overall superior service.
OpenX is looking for a highly motivated, results focused individual interested in developing and supporting DSP partners in North America and EMEA regions. This includes working with the DSP Account Directors in their day to day responsibilities, inclusive of technical integration work, revenue & business health monitoring and trend analysis, and pre & post sales client relations The Associate Account Manager will interface directly with internal OpenX teams (finance, support, marketplace quality, buyer development, supply) to resolve DSP requests, issues, and challenges.
This person will need to be highly curious, heavily analytical, and a motivated self-starter who will have a customer-first approach to help enable OpenX to become a trusted advisor amongst DSP partners. The ideal candidate will be a strategic thinker with a good understanding of RTB exchange optimization, supply-side technical capabilities and opportunities, and strong analytical skills.
Responsibilities
Work closely with a team of Account Directors and Platform Partnerships teams to drive demand partner relationships with strategic clients who leverage OpenX products, supporting the technical integrations, supply requests, upsell opportunities, and revenue growth strategies of those accounts.
Independently own & run a core book of Demand Platform relationships, providing the highest level of customer satisfaction by understanding each DSP’s unique technology & core focuses.
Lead or support the on-boarding process for new DSP partners; have strong knowledge of OpenX offerings and process to help expedite the onboarding process
Support the growth of established DSP partners around all key areas (reporting, deal creation, troubleshooting, discrepancy, support) and lead cross-functional efforts to identify and solve any issues
Build quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks
Work with internal teams to maintain and update relevant documentation on OpenX offering for our DSP partners
Identify issues and maintain/update DSP demand team training materials
Required Skills & Qualifications
2-4 years experience in an account coordination or account management role within ad tech, programmatic, or closely related digital media industry, directly responsible for running a book of business across a series of accounts.
Clear understanding of OpenX’s business and position in the market
Demonstrated strong ability in problem solving and technical troubleshooting
Customer-first mindset, willingness to go above and beyond to service end clients
Skilled in reviewing complex reporting with the ability to use data and reporting tools to solve problems and identify opportunities.
Strong ability to engage external clients, lead client conversations, and grow relationships.
Very organized & strong desire to manage multiple accounts with competing priorities & timelines; ability to manage multiple projects to tight deadlines with great attention to detail
Excellent written, oral communication and presentation skills
Strong team player, as well as an efficient individual contributor
Proficient knowledge of Excel, PowerPoint, Word is a must
BA / BS degree or a equivalent work experience
$72,000 - $85,000 a year
Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture
WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
OPENX IS OURS
We are all owners of OpenX
We all have a voice to improve OpenX
We stake our personal and professional reputations on the excellence of our work
We are not interested in just 'doing our jobs'; we take ownership to drive results
WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX TRAITS
Our three traits capture what makes a great team member at OpenX.
HUMBLE
Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.
DRIVEN
Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.
SMART
Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.
OpenX is committed to equal employment opportunities.
It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: November 21, 2024