API Support Engineer

The Role

AssemblyAI is growing quickly, and we’re searching for a driven and dedicated API Support Engineer to work on our multi-functional team. We're growing rapidly, and looking for someone who loves interacting with customers, and has enough technical experience to interact with developers to help troubleshoot their integrations with our API. Ideally, you've done a coding bootcamp, or served as a developer in a past role. With significant investment and strong leadership to fuel our growth, it’s the perfect time to join the AssemblyAI team.

What you will do:

• Be the first line of support AssemblyAI's customers. You'll work directly with new customers who are integrating our API to make sure their integration is going well. You'll also be responsible for checking in on current customers, notifying them about upcoming new features/product updates, and collecting any feedback they have.

• Serve as the 'product expert'. You'll be responsible for answering technical questions about the product over live chat, Slack, and email. We're a small team, and this will also be a great opportunity to wear multiple hats and to serve in a critical cross-functional role.

• Be the liaison between the customer and our engineering teams. You'll manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported.

• Manage and contribute to our technical resources. You will make updates and improvements to our official documentation, contribute to our SDKs, and build and maintain third-party integrations.

What you'll need:

• 6 months+ of experience in a similar support role

• Prior customer or client-facing experience, ideally in a high-growth startup environment

• Some technical experience; ideally from a coding bootcamp or past software engineering job

• Ability to understand and translate technical language across both clients & engineering teams

• Experience working with REST APIs

• You can demonstrate and explain API knowledge

• You can hear a use case and creatively apply our API functionality to solve that use case

Nice to have:

• Super organized

• Outgoing; loves to communicate with external stakeholders and customers

• You take ownership of customer feedback

• Ability to master our API's functionality

Pay Transparency

AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on paying competitively for our size, stage, and industry, and are one part of many compensation, benefit, and other reward opportunities we provide.

There are many factors that go into salary determinations, including relevant experience, skill level, qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The ranges shared below are a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.

• United Kingdom: £60,572 – £66,948 (GBP)

• India: ₹4,877,889 – ₹5,391,351 (INR)

• Other Locations: Compensation for candidates in other regions will be discussed during the interview process, based on local market benchmarks.