AI Operations Analyst
Role Description
We’re looking for a curious and action-oriented AI Ops professional to join our GTM Platforms team. In this role, you’ll be the connective tissue between our go-to-market (GTM) teams—Sales, Marketing, Customer Success, and Customer Support—and our internal AI and engineering teams. Your mission: identify, define, and drive the integration of AI tools and agentic workflows that make our GTM teams faster, smarter, and more efficient.
This is not a deeply technical role; instead, success requires a deep understanding of GTM processes, a systems mindset, and a knack for turning complex challenges into high-impact AI applications. This is a role for someone who sees AI as a means to rethink tired GTM processes, not just speed them up. We’re looking for a builder. Someone who’s applied AI tooling (even scrappily) to real business ops and wants to go further.
Responsibilities
Identify high-impact opportunities to integrate AI into internal and customer-facing workflows across GTM teams.
Partner with the Customer Support AI Program Manager to expand and optimize our conversational chatbot, ensuring seamless cross-team coordination.
Define agentic workflows that streamline tasks and reduce friction for Sellers and GTM operators.
Collaborate closely with AI/engineering partners to translate operational logic into scalable solutions.
Gather feedback from GTM stakeholders to iteratively improve AI solutions and workflows.
Support change management and user adoption, helping teams understand and embrace new AI-powered capabilities.
Requirements
Experience implementing and operationalizing AI solutions at scale - specifically in a Saas GTM context.
Experience in Sales Operations, Revenue Operations, or Deal Operations with a strong track record of solving problems through technology
Deep understanding of GTM systems and workflows (e.g., Salesforce, CPQ, enablement tools, Customer Engagement Platforms)
Ability to translate between technical and non-technical audiences, aligning engineering delivery with real-world business needs
Strong systems thinking, with the ability to design end-to-end processes that scale
A bias for action and the ability to operate with autonomy in a fast-moving environment
Natural ability to influence without authority and drive cross-functional alignment
Passion for AI, experimentation, and continuous improvement
Preferred Qualifications
A self-starter and who is able to thrive in ambiguity
Comfortable leading x-functional working teams (leading without authority)
Ability to leverage quantitative and qualitative insights to inform business improvement recommendations
Compensation
US Zone 1
This role is not available in Zone 1
US Zone 2
$140,800—$190,400 USD
US Zone 3
$125,100—$169,300 USD
About the job
Apply for this position
AI Operations Analyst
Role Description
We’re looking for a curious and action-oriented AI Ops professional to join our GTM Platforms team. In this role, you’ll be the connective tissue between our go-to-market (GTM) teams—Sales, Marketing, Customer Success, and Customer Support—and our internal AI and engineering teams. Your mission: identify, define, and drive the integration of AI tools and agentic workflows that make our GTM teams faster, smarter, and more efficient.
This is not a deeply technical role; instead, success requires a deep understanding of GTM processes, a systems mindset, and a knack for turning complex challenges into high-impact AI applications. This is a role for someone who sees AI as a means to rethink tired GTM processes, not just speed them up. We’re looking for a builder. Someone who’s applied AI tooling (even scrappily) to real business ops and wants to go further.
Responsibilities
Identify high-impact opportunities to integrate AI into internal and customer-facing workflows across GTM teams.
Partner with the Customer Support AI Program Manager to expand and optimize our conversational chatbot, ensuring seamless cross-team coordination.
Define agentic workflows that streamline tasks and reduce friction for Sellers and GTM operators.
Collaborate closely with AI/engineering partners to translate operational logic into scalable solutions.
Gather feedback from GTM stakeholders to iteratively improve AI solutions and workflows.
Support change management and user adoption, helping teams understand and embrace new AI-powered capabilities.
Requirements
Experience implementing and operationalizing AI solutions at scale - specifically in a Saas GTM context.
Experience in Sales Operations, Revenue Operations, or Deal Operations with a strong track record of solving problems through technology
Deep understanding of GTM systems and workflows (e.g., Salesforce, CPQ, enablement tools, Customer Engagement Platforms)
Ability to translate between technical and non-technical audiences, aligning engineering delivery with real-world business needs
Strong systems thinking, with the ability to design end-to-end processes that scale
A bias for action and the ability to operate with autonomy in a fast-moving environment
Natural ability to influence without authority and drive cross-functional alignment
Passion for AI, experimentation, and continuous improvement
Preferred Qualifications
A self-starter and who is able to thrive in ambiguity
Comfortable leading x-functional working teams (leading without authority)
Ability to leverage quantitative and qualitative insights to inform business improvement recommendations
Compensation
US Zone 1
This role is not available in Zone 1
US Zone 2
$140,800—$190,400 USD
US Zone 3
$125,100—$169,300 USD