AI and Data Program Manager

Position Summary:

The Data & AI Program Manager, Academy promotes an understanding of Data intelligence plus AI and machine learning. While primarily focused on an external audience, they will also collaborate to various internal teams in order to execute complex projects that are aligned with business goals, taking care to work with current Pax8 Brand owners and visionaries to serve their KBO and maintaining brand image. The Program Manager develops and maintains a reputation at Pax8 and within the channel for being an AI Thought Leader by creating original content and promoting personal and Pax8 personas in the MSP, SMB, and Mid-Market business arenas.

Personal Contribution:

The Program Manager will provide expert knowledge and support to partners, the wider solution provider community and the Pax8 team to provide clarity for solution providers and their SMB customers around Data and AI systems and empowerment and readiness. They will help partners reduce risk, become operationally efficient in their Data and AI practice, and guide partners to the growth market opportunities for solution providers to help their SMB customers.

Essential Responsibilities (includes, but is not limited to):

• Work within the Academy Team to create and deliver compelling Data and AI content, including packaged services, training, products, and events, for Pax8 partners.

• Collaborate with all regions and their respective AI teams on Data and AI trends and industry updates, curating for MSPs and Vendor Partners to highlight developments they need to be aware of and promoting that content on Pax8 systems (both included and premium.) Identify products and services for Product team and ensure Academy understands their function and value, and document how they benefit our Partners and their clients.

• Serve in an advisory role to the wider AMER Partner Services function for products, Security, Development, Channel, BD, SE, etc. Provide feedback from the business units to the CISO, CTSO and/or Executive team. Act as a primary stakeholder liaising with Corporate functions and regional Marketing teams around Data & AI content to ensure alignment with SMEs and partner communications.

• Create video and audio content for PR and media with Vendors and Partners alike to promote the overall understanding of the “Data & AI Journey of the MSP/SMB/Vendor” respectively to build the brand of Thought Leadership. 

• Hold Product Vision Meetings and represent Pax8 at Channel Events for the express purpose of;

  • Understanding the fast-moving Data & AI landscape.

  • Simplify complex conversations and walkthrough best practices.

  • Gather and report Data & AI indicators from partners, vendors and other bodies to Director of Academy Coaching, Sr Director of Academy and Senior Director of Academy.  6. (10%)

• Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training. 

Ideal Skills, Experience, and Competencies:

• Substantial Data & AI experience required ideally in the SMB marketplace

• Knowledge of the Americas Data & AI Landscapes

• Ability to effectively build formal and informal relationship networks inside and outside the organization

• Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Ability to build strong customer relationships and delivering customer-centric solutions

• Ability to gain the confidence and trust of others through honesty, integrity and authenticity

Required Behaviors:

• Compassionate Candor—We aim to assist others with candid, actionable feedback.

• Seek to Understand—Be open, curious and committed to learning.

• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.

• Do What You Say—Take ownership and honor your commitments; prioritize and deliver.

• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.

• Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience

• IT MSP Experience required

• Familiarity with frameworks like TensorFlow, PyTorch, Karas, and scikit-learn

• Experience with Power BI. 

Compensation:

• Qualified candidates can expect a compensation range of $98,000/yr to $123,000/yr or more depending on experience.

Expected Closing Date: 03/31/2025

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