Administrative Support Associate - MOHS Student Success
Please note that this application will close at 12 am PT on Friday, September 26, 2025. Thank you for understanding!
Location: 100% remote within the U.S. (any U.S. time zone)
Classification: Full-time, 40 hours a week
Pay Range: $19.42 - $30.81 per hour
Welcome to Miaplaza!
Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! MiaPrep Online High School (MOHS) is our online high school for students grades 9-12. Formed in 2022 and accredited in 2023, we’ve grown from 80 students our first year to over 530 in 2025! Miaplaza’s leadership aims to continue this high-growth trajectory, with a goal of serving 10,000+ students in the next 5-10 years! 🚀
Position Summary
The Administrative Support Associate provides critical frontline support to the student success operations of MiaPrep Online High School (MOHS). This role provides administrative and organizational support to student success initiatives, ensuring that students have access to the resources, programs, and services they need to thrive. This role works closely with counselors, teachers, advisors, student support specialists, administrators, and families to coordinate student-focused programs, track progress, and maintain accurate records, contributing to the overall experience of MOHS families.
This position reports to the Director of Student Success, supporting and executing tasks across enrollment, academic data, documentation, resources, and communication platforms as needed. The Associate also contributes to academic calendar management and plays a key role in fostering a responsive, caring culture for all MOHS stakeholders.
Key Responsibilities
Assist with administrative tasks related to enrollment and academic status in coordination with the administrative staff, academic counselors, teachers, advisors, and student support specialists.
Support and lead special projects aligned with the administrative needs of the school (e.g., surveys, audits, internal documentation, family communication, data analysis).
Maintain excellent and updated record-keeping in all systems and resources, ensuring students, parents, and staff have correct information and tools as they are needed.
Monitor shared communication channels and provide support for safe and respectful student interactions as needed.
Provide appropriate and timely communication and support to family questions as needed, responding with professionalism, empathy, and efficacy.
Maintain and update the academic calendar and weekly newsletters in coordination with the Engagement Specialist.
Assist with the development of resources, record-keeping practices, and tools to best serve the administrative and student support needs of our school.
Proactively identify opportunities to improve administrative systems and support services.
Serve as a student advisor to a small group of students, providing check-in meetings and general academic coaching as needed.
Maintain a strong tone of support, care, and clarity in all communications, with attention to student outcomes and family satisfaction.
Contribute to a collaborative culture that values communication, flexibility, and support for student success.
What We’re Looking For:
Excellent written and verbal communication skills
Synthesizes complex information and explains it clearly
Naturally builds rapport and asks thoughtful questions
Maintains positive relationships with students and families
Dedicated to exceeding customer satisfaction expectations
Resilient and positive in challenging situations
Balances efficiency with personalized service
Strong problem-solving abilities and sound judgment
Exceptional attention to detail
Outstanding interpersonal and communication skills
Quickly and empathetically engages with customers in fast-paced environments
Embraces a growth mindset and values constructive feedback
Proven ability to work independently, manage schedules, and meet deadlines
Experience in a live chat or customer support environment (bonus points, but not required!)
Schedule:
Work 40 hours each week on a year-round basis, Monday through Friday, between 8 am and 4 pm in a US time zone (ET, CT, MT, or PT)
High school diploma or equivalent
Minimum 2 years of experience in administrative or customer service settings
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple tasks and meet deadlines
Empathy, patience, and a student-centered mindset
Comfort with cloud-based tools (e.g., Google Workspace, ticketing systems)
Preferred
Experience in an educational or school environment
Experience with calendar and scheduling management
Experience with state funding processes for homeschooling or private schooling
Familiarity with Freshdesk or other ticketing/CRM platforms
Background in student advising or teen-facing roles (formal or informal)
Compensation & Benefits
The expected starting pay range is $19.42 - $30.81 per hour. Administrative Support Associates at MiaPrep Online High School work an average of 40 hours per week. When working year-round, this can equate to an annual pay range of $40,393 - $64,084.
Miaplaza’s compensation philosophy ensures equity and competitiveness while considering the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data and internal equity.
Compensation is evaluated twice per year, based on performance.
Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
All employees are eligible for a 401(k) retirement plan with employer match.
PTO is all-purpose time off, and combines traditional vacation and paid sick leave plans into one flexible, inclusive policy. Eligible employees can use PTO for all kinds of absences including: vacation, holidays, illness, injury, family leave, and other personal business. Full-time employees receive 16 hours of floating holiday PTO per quarter and accumulate additional PTO at the rate of 1 hour per every 17 hours worked. Annually, this amounts to approximately 122 hours per year or 15 eight-hour days on average.
Parental leave, and other perks and benefits are also available.
We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.
➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!
➡️ Learn more by visiting our careers page!
Ready to apply? Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.
We're building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws.
Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs.
Links:
Miacademy: https://parents.miacademy.co/
Always Icecream: https://parents.always-icecream.com/
Clever Dragons: https://parents.clever-dragons.com/
MiaPrep: https://parents.miaprep.com/
MiaPrep Online High School: https://miaprep.com/online-school/
Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
Careers page: https://careers.miaplaza.com/
Individuals only, no recruitment agencies.
About the job
Apply for this position
Administrative Support Associate - MOHS Student Success
Please note that this application will close at 12 am PT on Friday, September 26, 2025. Thank you for understanding!
Location: 100% remote within the U.S. (any U.S. time zone)
Classification: Full-time, 40 hours a week
Pay Range: $19.42 - $30.81 per hour
Welcome to Miaplaza!
Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! MiaPrep Online High School (MOHS) is our online high school for students grades 9-12. Formed in 2022 and accredited in 2023, we’ve grown from 80 students our first year to over 530 in 2025! Miaplaza’s leadership aims to continue this high-growth trajectory, with a goal of serving 10,000+ students in the next 5-10 years! 🚀
Position Summary
The Administrative Support Associate provides critical frontline support to the student success operations of MiaPrep Online High School (MOHS). This role provides administrative and organizational support to student success initiatives, ensuring that students have access to the resources, programs, and services they need to thrive. This role works closely with counselors, teachers, advisors, student support specialists, administrators, and families to coordinate student-focused programs, track progress, and maintain accurate records, contributing to the overall experience of MOHS families.
This position reports to the Director of Student Success, supporting and executing tasks across enrollment, academic data, documentation, resources, and communication platforms as needed. The Associate also contributes to academic calendar management and plays a key role in fostering a responsive, caring culture for all MOHS stakeholders.
Key Responsibilities
Assist with administrative tasks related to enrollment and academic status in coordination with the administrative staff, academic counselors, teachers, advisors, and student support specialists.
Support and lead special projects aligned with the administrative needs of the school (e.g., surveys, audits, internal documentation, family communication, data analysis).
Maintain excellent and updated record-keeping in all systems and resources, ensuring students, parents, and staff have correct information and tools as they are needed.
Monitor shared communication channels and provide support for safe and respectful student interactions as needed.
Provide appropriate and timely communication and support to family questions as needed, responding with professionalism, empathy, and efficacy.
Maintain and update the academic calendar and weekly newsletters in coordination with the Engagement Specialist.
Assist with the development of resources, record-keeping practices, and tools to best serve the administrative and student support needs of our school.
Proactively identify opportunities to improve administrative systems and support services.
Serve as a student advisor to a small group of students, providing check-in meetings and general academic coaching as needed.
Maintain a strong tone of support, care, and clarity in all communications, with attention to student outcomes and family satisfaction.
Contribute to a collaborative culture that values communication, flexibility, and support for student success.
What We’re Looking For:
Excellent written and verbal communication skills
Synthesizes complex information and explains it clearly
Naturally builds rapport and asks thoughtful questions
Maintains positive relationships with students and families
Dedicated to exceeding customer satisfaction expectations
Resilient and positive in challenging situations
Balances efficiency with personalized service
Strong problem-solving abilities and sound judgment
Exceptional attention to detail
Outstanding interpersonal and communication skills
Quickly and empathetically engages with customers in fast-paced environments
Embraces a growth mindset and values constructive feedback
Proven ability to work independently, manage schedules, and meet deadlines
Experience in a live chat or customer support environment (bonus points, but not required!)
Schedule:
Work 40 hours each week on a year-round basis, Monday through Friday, between 8 am and 4 pm in a US time zone (ET, CT, MT, or PT)
High school diploma or equivalent
Minimum 2 years of experience in administrative or customer service settings
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple tasks and meet deadlines
Empathy, patience, and a student-centered mindset
Comfort with cloud-based tools (e.g., Google Workspace, ticketing systems)
Preferred
Experience in an educational or school environment
Experience with calendar and scheduling management
Experience with state funding processes for homeschooling or private schooling
Familiarity with Freshdesk or other ticketing/CRM platforms
Background in student advising or teen-facing roles (formal or informal)
Compensation & Benefits
The expected starting pay range is $19.42 - $30.81 per hour. Administrative Support Associates at MiaPrep Online High School work an average of 40 hours per week. When working year-round, this can equate to an annual pay range of $40,393 - $64,084.
Miaplaza’s compensation philosophy ensures equity and competitiveness while considering the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data and internal equity.
Compensation is evaluated twice per year, based on performance.
Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
All employees are eligible for a 401(k) retirement plan with employer match.
PTO is all-purpose time off, and combines traditional vacation and paid sick leave plans into one flexible, inclusive policy. Eligible employees can use PTO for all kinds of absences including: vacation, holidays, illness, injury, family leave, and other personal business. Full-time employees receive 16 hours of floating holiday PTO per quarter and accumulate additional PTO at the rate of 1 hour per every 17 hours worked. Annually, this amounts to approximately 122 hours per year or 15 eight-hour days on average.
Parental leave, and other perks and benefits are also available.
We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.
➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!
➡️ Learn more by visiting our careers page!
Ready to apply? Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.
We're building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws.
Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs.
Links:
Miacademy: https://parents.miacademy.co/
Always Icecream: https://parents.always-icecream.com/
Clever Dragons: https://parents.clever-dragons.com/
MiaPrep: https://parents.miaprep.com/
MiaPrep Online High School: https://miaprep.com/online-school/
Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
Careers page: https://careers.miaplaza.com/
Individuals only, no recruitment agencies.