Account Manager

About the Role

You have ultimate ownership of assigned accounts and are responsible for the overall health of the client relationship. Being able to demonstrate strategic account management to drive new initiatives while developing and nurturing engagement with client stakeholders will be a key component of your success within this role. Building trust with our clients starting from day one, you will be coordinating with internal teams to deliver solutions that meet client's needs and identify opportunities to grow those accounts. At the end of the day, you play a strategic role in making your assigned clients feel important and valued - because they are!  

What You Will Do

• Manage a portfolio of approximately 10-15 accounts and develop strategic account roadmaps with senior customer stakeholders that will achieve their business objectives, accelerate time to value, and demonstrate the value of Stylitics solutions
• Serve as the subject matter expert by providing guidance to customers through data insights, market trends, and product solutions to drive adoption strategy and maximize business value
• Be accountable for customers’ overall success with Stylitics, including renewal readiness, customer health, satisfaction, and business impact; have a strong understanding of key financial metrics (CARR, NRR, GRR) 
• Anticipate at-risk clients or user churn and collaborate with the relevant internal teams to devise corrective action plans
• Work closely with the Sales, Client Operations, Styling, Product, and Engineering teams to deliver on client objectives and ensure deliverables are met
• Deliver all monthly analytics reports to assigned accounts
• Centralize and manage all client-related information using tools available  

Must-Have Qualifications

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
• 3+ years of account or project management experience within the B2B SaaS/E-commerce industry, retail expertise is a bonus
• Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
• Familiarity with retail and business analytics 
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• Strong problem-solving, attention to detail, organizational, and time management skills along with demonstrated strategic thinking abilities

Nice-to-Have Qualifications

• Familiarity with tracking and measuring key business metrics (CARR, NRR, GRR)
• Experience with process improvements and scaling processes to generate team efficiencies 
• Proficiency working with CRM software (e.g. Gainsight, ClientSuccess, etc.) and project management tools and ticket management tools (e.g. JIRA, Wrike, etc)
• Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning)
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Experience at a high-growth start-up and comfortable with the unknown

Salary

When we find the right person, we try to put our best foot forward with an offer that excites you and is fair on our end. We consider the skills and experience you bring, what similar jobs pay, and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $70,000 - $120,000 USD annually. The final offer also takes into account other factors of a total compensation package, including what is market-based on the region. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions.

Our Benefits & Perks

• Vision and dental insurance options that are fully covered by us
• Medical plan coverage, with options that start at no cost to you
• Competitive salary along with career planning for the future
• For this role, stock options in a company that is growing rapidly and successfully
• Commuter benefits program
• Company matched 401k plan to help plan for your future
• Generous paid time off policies
• Work events - both virtual and in person
• Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
• Working with fun, hardworking, nice people who are committed to making a difference