Account Manager- sFox Connect

The Account Manager will drive adoption and manage client relationships for sFox Connect, our institutional- grade crypto infrastructure platform by partnering with  payments/Fintech clients to optimize their digital asset trading, custody and settlement operations through our comprehensive API and prime services solution.

Responsibilities

Client Relationship Management:

• Serve as primary relationship manager for SFOX Connect (embedded solution) with a dedicated focus on payments/Fintech clients

• Conduct quarterly business reviews focusing on trading volume, execution quality, and operational efficiency

• Collaborate with clients' trading, operations, and compliance teams to optimize platform usage

• Maintain detailed account intelligence and interaction history in Salesforce

Platform Adoption & Growth:

• Drive deeper engagement with SFOX Connect's trading, custody, and settlement features

• Identify opportunities to increase client trading volume and expand service utilization

• Present new product features including Smart Order Router, algorithmic trading tools, and custody solutions

• Coordinate with product team to prioritize feature requests based on client feedback

Technical Account Support:

• Guide clients through SFOX Connect API integration and FIX protocol setup

• Troubleshoot trading connectivity issues and order management system integrations

• Assist with multi-exchange routing optimization and execution strategy configuration

• Provide training on trading dashboards, portfolio management tools, and risk analytics

Institutional Services Coordination:

• Facilitate onboarding of new trading counterparties and liquidity relationships

• Coordinate prime brokerage services including margin trading and securities lending

• Manage custody wallet provisioning and institutional-grade security implementations

• Support clients with regulatory reporting and transaction cost analysis (TCA)

Market Intelligence & Strategy:

• Monitor institutional crypto trading trends and competitive landscape

• Gather client feedback on execution quality, latency, and market structure preferences

• Collaborate with trading desk on market making and liquidity provision strategies

• Contribute to institutional research reports and market commentary

Business Development Support:

• Partner with institutional sales team on prospect meetings and product demonstrations

• Develop case studies showcasing client success stories and ROI metrics

• Represent SFOX at institutional crypto conferences and industry events

• Support RFP responses and due diligence processes for prospective clients

Requirements

• Bachelor's degree in Finance, Economics, or related field

• 4-6 years experience in institutional sales, account management, or client services

• Strong understanding of crypto markets, trading infrastructure, and institutional workflows

• Experience with prime brokerage, execution management systems, or institutional trading platforms

• Excellent relationship management and communication skills

• Proficiency with CRM systems and data analysis tools

Preferred Qualifications

• Previous experience with crypto prime services, exchanges, or institutional trading platforms

• Knowledge of FIX protocol, APIs, and trading system integrations

• Understanding of institutional custody, settlement, and operational workflows

• Experience with multi-asset class trading or alternative investment platforms

• Existing relationships within institutional crypto trading community