Talent Services Associate II
Description
Consults with customers (e.g., employees, managers, and internal partners) and serves as a resource on talent related cases. Collaborates with various business partners to resolve issues and manage cases as appropriate. Supports customers and provides timely responses to inquiries. Leverages technology systems to ensure accuracy of employee records for applicable core processes. Adheres to state and federal regulations to keep the Company in compliance.
Responsibilities
Manages all aspects of designated talent related cases of limited complexity, including timely case initiation.
Supports customers and provides timely responses to inquiries received via phone, email, and the web portal.
Encourages the use of self-service by referring employees to online resources for talent related questions and case initiation.
Processes transactions timely and accurately within appropriate HR systems.
Takes action as needed based on information received regarding case status.
Adheres to department processes, service level agreements, Company policies, and ensures compliance with federal and state-specific regulations.
Advocates continuous improvement by participating in tier huddles, process walks, encouraging team to bring forth issues/potential solutions, conducting root cause problem solving sessions, and updating Standard Work guides and other process tools/templates.
Performs additional duties, to include project-related work, as assigned (e.g., systems testing).
Qualifications
Requires Bachelor`s degree or equivalent experience, or Associate`s degree with 1 to 3 years of related human resources work experience, to include relevant exposure to HR policies & processes.
General understanding of HR, state and Federal employment laws and requirements.
Requires solid analytical and problem-solving skills to understand and address customer issues.
Must demonstrate high attention to detail, excellent organizational and customer service skills, and solid written and verbal communication skills.
Requires the ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry/request requires higher-level involvement.
Displays solid research skills, with the ability to efficiently and effectively locate relevant information among various sources.
Works well within a team environment, partnering with other members to meet customer needs
Knowledge of administrative procedures, software applications (such as Microsoft Office Word, Excel, PowerPoint, etc.
Records management systems, and other business procedures and terminology.
Requires the ability to maintain confidential information.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices
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Talent Services Associate II
Description
Consults with customers (e.g., employees, managers, and internal partners) and serves as a resource on talent related cases. Collaborates with various business partners to resolve issues and manage cases as appropriate. Supports customers and provides timely responses to inquiries. Leverages technology systems to ensure accuracy of employee records for applicable core processes. Adheres to state and federal regulations to keep the Company in compliance.
Responsibilities
Manages all aspects of designated talent related cases of limited complexity, including timely case initiation.
Supports customers and provides timely responses to inquiries received via phone, email, and the web portal.
Encourages the use of self-service by referring employees to online resources for talent related questions and case initiation.
Processes transactions timely and accurately within appropriate HR systems.
Takes action as needed based on information received regarding case status.
Adheres to department processes, service level agreements, Company policies, and ensures compliance with federal and state-specific regulations.
Advocates continuous improvement by participating in tier huddles, process walks, encouraging team to bring forth issues/potential solutions, conducting root cause problem solving sessions, and updating Standard Work guides and other process tools/templates.
Performs additional duties, to include project-related work, as assigned (e.g., systems testing).
Qualifications
Requires Bachelor`s degree or equivalent experience, or Associate`s degree with 1 to 3 years of related human resources work experience, to include relevant exposure to HR policies & processes.
General understanding of HR, state and Federal employment laws and requirements.
Requires solid analytical and problem-solving skills to understand and address customer issues.
Must demonstrate high attention to detail, excellent organizational and customer service skills, and solid written and verbal communication skills.
Requires the ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry/request requires higher-level involvement.
Displays solid research skills, with the ability to efficiently and effectively locate relevant information among various sources.
Works well within a team environment, partnering with other members to meet customer needs
Knowledge of administrative procedures, software applications (such as Microsoft Office Word, Excel, PowerPoint, etc.
Records management systems, and other business procedures and terminology.
Requires the ability to maintain confidential information.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices