SaaS Client Relationship Manager
Manage small/medium enterprise customers with up to 75 locations for Eyefinity. Empower small to medium retail customers to increase the adoption of Eyefinity’s SaaS (Software as a Service) platform in order maximize the business value realization. Utilize expert product knowledge, optical industry expertise, consultative skills to strengthen and grow client relationships. Help evolve internal and external processes to support both customer and strategic initiatives.
Manage small to medium accounts (up to 75 locations). Proactively monitor key accounts to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed Use platform knowledge and optical industry knowledge, provide in-depth consulting that yields measurable results to individual clients. Recommend and develop workflow process and system changes that will deliver quality service to external customers that also benefits enterprise initiatives Develop and maintain account/success plans for each customer that outline strategies, initiatives, and key activities that help enable customers to successfully utilize the Eyefinity platform. Conduct business reviews on a semi/annual basis Build and nurture strong relationships with executives and key individuals within the account and continue highlight the value of the platform Provide consultative expertise to uncover customer pain points and collaborate internally to find solutions. As applicable, document specific account requirements and work back with Product Management team on inclusion in the product roadmap Develop and maintain strategic partnership with cross functional teams across lines of businesses to facilitate timely response to complex business challenges and opportunities Act as the 'Voice of Customer' for ongoing product development and feedback, partnering cross-functionally with Sales, Product, Engineering, Support, and Marketing to achieve and maintain high satisfaction levels and ensure client retention Partner with the Support Organization to identify opportunities to drive down support costs by analyzing metrics, identifying knowledge gaps, and implementing training and other activities that will decrease support cases Collaborate with 3rd party vendors to help address business challenges and opportunities while driving additional revenue for Eyefinity Job Specifications Typically has the following skills or abilities: Bachelor’s degree in Marketing, Communications or Business or equivalent experience 2+ years of experience in account management 2+ years of sales experience or channel partner experience Proven project management skills; deadline oriented Demonstrated ability to analyze data and make recommendations to upper management Persuasive communication and interpersonal skills Regularly exercises discretion and independent judgment in the performance of his/her job duties CRM experience Ability to travel 10%
#LI-EYEFINITY
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $58,656.00 - $92,328.00
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
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SaaS Client Relationship Manager
Manage small/medium enterprise customers with up to 75 locations for Eyefinity. Empower small to medium retail customers to increase the adoption of Eyefinity’s SaaS (Software as a Service) platform in order maximize the business value realization. Utilize expert product knowledge, optical industry expertise, consultative skills to strengthen and grow client relationships. Help evolve internal and external processes to support both customer and strategic initiatives.
Manage small to medium accounts (up to 75 locations). Proactively monitor key accounts to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed Use platform knowledge and optical industry knowledge, provide in-depth consulting that yields measurable results to individual clients. Recommend and develop workflow process and system changes that will deliver quality service to external customers that also benefits enterprise initiatives Develop and maintain account/success plans for each customer that outline strategies, initiatives, and key activities that help enable customers to successfully utilize the Eyefinity platform. Conduct business reviews on a semi/annual basis Build and nurture strong relationships with executives and key individuals within the account and continue highlight the value of the platform Provide consultative expertise to uncover customer pain points and collaborate internally to find solutions. As applicable, document specific account requirements and work back with Product Management team on inclusion in the product roadmap Develop and maintain strategic partnership with cross functional teams across lines of businesses to facilitate timely response to complex business challenges and opportunities Act as the 'Voice of Customer' for ongoing product development and feedback, partnering cross-functionally with Sales, Product, Engineering, Support, and Marketing to achieve and maintain high satisfaction levels and ensure client retention Partner with the Support Organization to identify opportunities to drive down support costs by analyzing metrics, identifying knowledge gaps, and implementing training and other activities that will decrease support cases Collaborate with 3rd party vendors to help address business challenges and opportunities while driving additional revenue for Eyefinity Job Specifications Typically has the following skills or abilities: Bachelor’s degree in Marketing, Communications or Business or equivalent experience 2+ years of experience in account management 2+ years of sales experience or channel partner experience Proven project management skills; deadline oriented Demonstrated ability to analyze data and make recommendations to upper management Persuasive communication and interpersonal skills Regularly exercises discretion and independent judgment in the performance of his/her job duties CRM experience Ability to travel 10%
#LI-EYEFINITY
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $58,656.00 - $92,328.00
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.