Project Manager (Professional Services)

This is a remote role that must be based in the Central U.S. (Central time zone).

As a key member of our global Customer Success organization, the Project Manager focuses on efficient, quality onboarding, execution and scale, as well as continuous improvement, best practices and consultancy. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Professional Services Engineers (PSEs) and Customer Success Managers (CSMs) to ensure our customers are meeting their success criteria for the platform.

Our Project Managers work closely with teams across our organization (PSEs, CSMs, Sales Engineers, Sales and Product) to ensure we are delivering and supporting our customers' needs. A successful candidate will be passionate about organization, attention to detail and driving progress and accountability to ultimately ensure customers’ success and Tines’ success. This role should embody the Tines values of speed, simplicity and soundness.

What you will be doing:

• Support Professional Services engagements to increase rapid adoption among our customers

• Create, customize and deliver customer Statements of Work

• Work with pre-sales teams, external partners, and Customer Success Engineers on scoping efforts for professional services

• Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements

• Work closely with Customer Success Managers on proactivity and prescriptive Enterprise Onboarding processes

• Compile customized weekly and monthly progress reports and communicate insights and risks to internal and external teams

• Work closely with customers while they onboard, grow, and expand their usage of the platform

• Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans

• Develop and track actionable and measurable success metrics

• Help unblock customers and Customer Success Engineers throughout engagements

• Potentially drive internal projects, like Product Feature Betas, Migrations, Data initiatives and more

• Diplomatically disagree and align when dealing with different stakeholders 

• Your input will help us shape structure, process and metrics

What you bring with you:

• 5+ years Project management expertise, ideally on complex or multi-tiered projects with internal and external stakeholders

• Experience working at at least 1 company in the cybersecurity space (while we recognize project manager skills are transferable across industries, this is a must have for this particular role)

• Experience with user acceptance testing and change management

• High standards of excellence in project work

• Above average communication skills. You’re always thinking about improvements in communication, how to communicate, how often to communicate, what to communicate, tailoring communication, and effective communication

• Natural ability to connect the dots among stakeholders and teams and within initiatives 

• Proven track record of supporting customers from a technical perspective and helping them to be successful in their onboarding/or implementation of software tools

• A unique ability to get extremely detailed when needed but to tie those details back to larger strategy and wider business impact

• Experience working in Smartsheet or similar tools like Monday.com or Asana and/or other project management tools, as well as tools like Looker and Salesforce

Target Annual Compensation: $115k Salary + Equity