Employee Listening Lead

The best business decisions start with listening. The Employee Listening Lead will own Pinterest's Employee Listening strategy and end-to-end program execution. You'll design a multi-channel, year-round listening ecosystem, driving and scaling insights and action that actively inform decision-making across the organization.

This role will play a crucial part in strengthening our culture of feedback by creating listening mechanisms that effectively capture the employee voice and translating what you hear into tangible business insights.

What you’ll do:

• Lead Pinterest's Employee Listening strategy to engage and gather insights from employees across the employee lifecycle, identifying actionable insights

• Drive end-to-end listening program design, scale, execution, and refinement of our flagship engagement survey, pulse surveys, lifecycle surveys, and ad hoc surveys/qualitative systems

• Design a scalable approach to qualitative research, including focus groups, interviews, and other methods that uncover the 'why' behind the data

• Lead enterprise action planning and annual strategic commitments, focusing on end-to-end project management to ensure accountability and measurable organizational change.

• Architect a framework for decentralized listening in partnership with stakeholders across People, Technology, and Legal, ensuring the listening systems are scalable

• Own survey tools, including administration, vendor relationship management, and internal support

• Design listening strategies that are culturally sensitive and effective across global, diverse populations

• Partner with the People Insights & Analytics team to ensure effective delivery of listening insights to stakeholders through a data visualization and reporting strategy

• Coordinate closely with teams across People to define sentiment measurement objectives aligned to business priorities

• Translate employee insights into compelling narratives and recommendations that drive retention, engagement, productivity, and performance

• Develop and execute detailed project plans, considering effective change management and communication strategies

• Provide effective project management oversight and demonstrate capability to drive multiple large-scale projects at once

• Build effective relationships with cross-functional partners to drive seamless program execution

• Demonstrate exceptional communication across technical and non-technical audiences at all levels of seniority

What we're looking for:

• Experience in employee listening, organizational effectiveness, industrial/organizational psychology, or program management in scaled/global environments

• Experience in end-to-end ownership of a multi-channel listening program and translation of insights into measurable action

• Proven track record designing, implementing, and managing large-scale employee listening programs in large, matrixed organizations

• A proven organizational lens: You understand company systems, culture, and structure, allowing you to spot patterns in data and focus recommendations on root causes of organizational challenges.

• Experience simplifying complexity and designing scalable listening systems that deliver meaningful, high-value insight

• Strong technical expertise in survey methodology and qualitative research design

• Strong program and change management skills with ability to thrive in fast-moving environments while being known as a trusted cross-functional partner

• Executive-ready communication and storytelling: you translate complex data into clear, compelling narratives for all audiences

• Tooling expertise with Peakon and/or Qualtrics; familiarity with BI tools (Tableau/Looker/Power BI) and HRIS (Workday)

• Strong business acumen with a user-centric approach: you connect employee needs to organizational goals

• Demonstrable track record of stakeholder management, executive influence, and partnership

• You have a Bachelor’s Degree or equivalent practical experience

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

• This role will need to be in the office for in-person collaboration 1-2 times per half, and therefore can be situated anywhere in the country. 

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