Credit & Collection,Sr Mgr.

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

We are seeking a Credit & Collections, Senior Manager to lead and evolve our credit and collections operations across North America. In this fast-paced and high-impact role, you will manage a small team and own the execution of credit approvals, and collections processes.  You will also own the A/R health for a portfolio of customers across the US and Canada.

This position will serve as a key cross-functional partner to Finance, Sales, Customer Success, and Revenue Operations, playing a critical role in improving working capital, driving KPI performance, and maintaining healthy customer relationships.

Key Responsibilities

• Lead and mentor a small team of credit and collections specialists, setting clear goals, managing performance, and fostering a culture of accountability and continuous improvement

• Develop and implement collection strategies, monitor aging reports, and manage the collections process to maximize recovery of outstanding payments.

• Oversee the credit review and approval process, including analyzing credit applications and recommending credit limits for both new and existing customers. Also responsible for monitoring credit risk.

• Drive proactive strategies to reduce Days Sales Outstanding (DSO) and other KPIs with a focus on high-risk accounts and aging receivables

• Represent the Credit & Collections function in audits, leadership meetings, and strategic planning

• Responsible for: Month/Quarter End Close & Reporting

• Guides and works with the team to complete all month / quarter end close deliverables according to the production calendar.

• Works closely with Accounting in order to prepare a month end bad debt review and submits bad debt reserve recommendations according to policy for review and approval. 

• Prepare ad hoc, monthly, and quarterly reports on credit and collection performance (including KPIs), analyze credit data to identify risks and opportunities, and provide insights to senior management.

• Develop and optimize reporting dashboards for aging, risk scoring, and team performance metrics

• Own the collections process end-to-end for a portfolio of customers, including customer outreach, account escalations, coordination with third-party collection agencies, and cross-functional collaboration to resolve disputes

• Responsible for achieving target KPIs set for an identified portfolio of customers.

• Partner with the cash application team to streamline reconciliations and resolve payment discrepancies

• Continuously improve order-to-cash processes through automation, system optimization, and process refinement

Qualifications

• Bachelor’s degree in Finance, Accounting or 5 + years of relevant work experience

• 5+ years of progressive experience in credit and collections, including at least 2-3 years in a team leadership or management role and a proven ability to lead, motivate, and develop a team

• Proven ability to reduce aged A/R and drive improvements in DSO and other related KPIs Excellent communication and negotiation Skills with a clear track record of effectively communicating with customers, internal teams, and external stakeholders.

• Deep understanding of credit risk management that includes knowledge of credit evaluation, credit scoring, and credit policies.

• Strong analytical and problem-solving skills with the ability to interpret financial data and make informed decisions. 

• Knowledge of relevant regulations in the US and Canada, including an understanding of credit and collections laws and regulations. 

• Experience managing credit risk in a SaaS or subscription-based business model

• Strong knowledge of billing, order-to-cash cycles, and exception handling for credit issues and bad debt

• Deep proficiency with ERP and collections tools (NetSuite, GetPaid, Salesforce, D&B Finance Analytics preferred)

• Excellent analytical, organizational, and communication skills with executive-level presentation experience

• Experience managing third-party collection agencies

Preferred Experience

• Track record of successfully leading change management, system implementations, or process improvement initiatives

• Strong Excel, SQL, or BI/reporting skills a plus

Platform Science Benefits Highlights

The company offers various benefits to regular, full-time employees including: 

• Medical, dental, and vision insurance

• Short-term and long-term disability insurances

• AD&D and life insurance

• 401k plan

• Paid vacation, sick leave and holidays

• Six weeks of paid parental leave

For more information please see the Benefits Highlights brochure for regular, full-time employees.

This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $125,116 and $191,368 The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

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Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.

Beware job scams! Our recruiters use @platformscience.com emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & peopleops@platformscience.com.