Community Operations Coordinator
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About Us
Circle is building the all-in-one community platform for creators and brands: think 'Shopify for creator/brand-led communities'. We make it really easy to bring people, discussions, live streams, content, events and payments together — all in one place, all under a personalized brand.
In November 2021, Circle raised $25M (Series A) to accelerate the way we help creators and brands interact with their customers, their partners, and their community.
Circle is a 100% remote company! We now have a team of about 100 (and growing) based in different countries all around the world.
About the role
We are looking for a temporary, part-time* Community Operations Coordinator (approximately 20 hours/week) to support the daily management of Circle's fast-growing customer community. Reporting to the Head of Community, you will play a critical role in ensuring that all of our community events and programs run smoothly and provide a great experience for all of our community builders.
This is a fully remote position, however we have a strong preference for candidates in AMER and EMEA time zones, as this role requires attendance to live events that would fall on overnight hours for APAC times.
*This role is offered as a 6-month contract with weekly part-time hours. See more in the compensation section below.
What you'll be doing
Events Management:
Schedule all events hosted in Circle’s customer community, ensuring each event has the right level of information and detail to drive RSVPs.
Be the point of contact for event preparation, liaising with external speakers and offering pre-event support as needed.
Ensure the smooth delivery of each event by setting up tooling, offering live support and reporting any issues to the Live Engineering team.
Work closely the Community Education Managers to prepare and publish event replays.
Suggest and implement process/tooling improvements to level up the quality of our events.
Program Management:
Offer administrative and program management support for larger community programs, such as learning cohorts and contests.
Document processes and SOPs to allow our Community team to scale programs effectively.
Set up back-end tools and perform admin tasks to support our Community team as needed.
Community Management:
Support Community Managers in daily moderation of the community, with a special focus on facilitating resource documentation and discovery.
Support the Community Education Managers in creation of monthly roundups and certain resources.
Work closely with Community and Internal Tools teams to create and implement a tagging system, allowing us to discover and connect community builders more effectively.
What you'll need to be successful
Experience improving processes & creating efficiencies.
Strong troubleshooting & problem solving skills.
Proven ability to project manage different projects.
Adaptability & comfort with ambiguity.
Excellent attention to detail.
$20 - $20 an hour
This role is a part-time contract, offered for 6 months. Compensation is $20 USD/hour, at approximately 20 hours per week.
This role will not include other benefits or perks, such as paid time off, insurances, equity, etc.
Community Operations Coordinator
To see similar active jobs please follow this link: Remote Marketing jobs
About Us
Circle is building the all-in-one community platform for creators and brands: think 'Shopify for creator/brand-led communities'. We make it really easy to bring people, discussions, live streams, content, events and payments together — all in one place, all under a personalized brand.
In November 2021, Circle raised $25M (Series A) to accelerate the way we help creators and brands interact with their customers, their partners, and their community.
Circle is a 100% remote company! We now have a team of about 100 (and growing) based in different countries all around the world.
About the role
We are looking for a temporary, part-time* Community Operations Coordinator (approximately 20 hours/week) to support the daily management of Circle's fast-growing customer community. Reporting to the Head of Community, you will play a critical role in ensuring that all of our community events and programs run smoothly and provide a great experience for all of our community builders.
This is a fully remote position, however we have a strong preference for candidates in AMER and EMEA time zones, as this role requires attendance to live events that would fall on overnight hours for APAC times.
*This role is offered as a 6-month contract with weekly part-time hours. See more in the compensation section below.
What you'll be doing
Events Management:
Schedule all events hosted in Circle’s customer community, ensuring each event has the right level of information and detail to drive RSVPs.
Be the point of contact for event preparation, liaising with external speakers and offering pre-event support as needed.
Ensure the smooth delivery of each event by setting up tooling, offering live support and reporting any issues to the Live Engineering team.
Work closely the Community Education Managers to prepare and publish event replays.
Suggest and implement process/tooling improvements to level up the quality of our events.
Program Management:
Offer administrative and program management support for larger community programs, such as learning cohorts and contests.
Document processes and SOPs to allow our Community team to scale programs effectively.
Set up back-end tools and perform admin tasks to support our Community team as needed.
Community Management:
Support Community Managers in daily moderation of the community, with a special focus on facilitating resource documentation and discovery.
Support the Community Education Managers in creation of monthly roundups and certain resources.
Work closely with Community and Internal Tools teams to create and implement a tagging system, allowing us to discover and connect community builders more effectively.
What you'll need to be successful
Experience improving processes & creating efficiencies.
Strong troubleshooting & problem solving skills.
Proven ability to project manage different projects.
Adaptability & comfort with ambiguity.
Excellent attention to detail.
$20 - $20 an hour
This role is a part-time contract, offered for 6 months. Compensation is $20 USD/hour, at approximately 20 hours per week.
This role will not include other benefits or perks, such as paid time off, insurances, equity, etc.