Client Servicing Agent [English & Vietnamese Speaking]
To see similar active jobs please follow this link: Remote Management jobs
🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.
As a Client Servicing Agent at Flipster
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries
Responsibilities
Handling user enquiries including:
Account registration and account management
KYC related enquiries
Promotion and Event related enquiries
Wallet and Asset related enquiries
Managing escalation and follow up of user enquiries with internal stakeholders
Qualifications
Business-level proficiency in both Vietnamese and English to liaise with Vietnamese-speaking stakeholders
Prior experience working in a cryptocurrency exchange
Strong analytical and problem-solving skills
Ability to work well with a team in a 24/7 trading environment
Experience with financial trading, preferably in cryptocurrency exchanges
Excellent communication and interpersonal skills
Preferred
Keen interest in cryptocurrency and blockchain technologies
Experience with Zendesk, Slack, and Sumsub
Community management or support experience
Experience working at a high growth startup/tech company
Hiring process
CV/ Resume Submission
1st round interview
2nd round interview
About the job
Client Servicing Agent [English & Vietnamese Speaking]
To see similar active jobs please follow this link: Remote Management jobs
🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.
As a Client Servicing Agent at Flipster
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries
Responsibilities
Handling user enquiries including:
Account registration and account management
KYC related enquiries
Promotion and Event related enquiries
Wallet and Asset related enquiries
Managing escalation and follow up of user enquiries with internal stakeholders
Qualifications
Business-level proficiency in both Vietnamese and English to liaise with Vietnamese-speaking stakeholders
Prior experience working in a cryptocurrency exchange
Strong analytical and problem-solving skills
Ability to work well with a team in a 24/7 trading environment
Experience with financial trading, preferably in cryptocurrency exchanges
Excellent communication and interpersonal skills
Preferred
Keen interest in cryptocurrency and blockchain technologies
Experience with Zendesk, Slack, and Sumsub
Community management or support experience
Experience working at a high growth startup/tech company
Hiring process
CV/ Resume Submission
1st round interview
2nd round interview