AirCover Senior Program Management & Planning Lead

The Community You Will Join: 

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their bookings. We have a lot of work to do in the coming years to deliver best-in-class services to our community and we are looking for someone who will help us plan, manage, and drive critical projects and frameworks necessary for AirCover’s success.

A Typical Day: 

Framework Development

• Build and refine frameworks for program management and planning across AirCover.

• Reengineer existing project management processes to meet future needs.

• Develop project/program plans and readiness trackers for multiple, business-critical initiatives.

Planning Execution

• Lead and manage ongoing planning activities for the AirCover business.

• Track the execution progress throughout all phases of the project lifecycle.

• Stand up and lead meeting series with cross-functional partners to track, drive, and complete work.

Strategic Program Leadership

• Independently manage and deliver large, cross-functional projects of notable risk and complexity.

• Drive high-impact projects and contribute to the development of strategy through creative analysis and broad working experience.

• Identify root causes of complex problems, determine business priorities, and form groups to resolve issues swiftly.

Your Expertise:

• 12+ years of experience in planning and program management

• Experience with paid insurance offers offered online, preferred

• PMP certification or similar, preferred

• Demonstrated success independently managing and delivering large, complex projects with broad, cross-functional reach and influence.

• Expert in project management and planning  tools such as Asana, AirTable, and Google Suite, and adept at designing and reengineering frameworks for project and program execution.

• Proactively develops and sustains effective relationships with diverse internal and external stakeholders, negotiating and influencing at all levels, including VP and executive audiences.

• Exceptional communicator, able to craft and deliver compelling narratives, persuade senior leaders, and generate buy-in for strategic initiatives.

• Confident leading meeting series with cross-functional partners; fosters inclusion, belonging, and talent development across teams.

• Familiarity with Google Suite & Keynote

• Attentive to detail and obsessed with sharing new ways to optimize the work our team does

• Active listener, attentive to all viewpoints, and skilled at guiding teams toward consensus and decisive action, even under ambiguity or pressure.

• Quickly identifies root causes of complex, ambiguous challenges; determines business priorities and mobilizes teams to resolve issues decisively.

• Strong desire to operate in a fast-paced, sometimes ambiguous environment

• Thrives in fast-paced, evolving environments; decisive when required and willing to escalate trade-off discussions for swift resolution, ensuring issues do not linger.

• Negotiates and influences key stakeholders internally and externally.

• Provides authoritative advice in specialty areas and helps structure management decision making.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.